Resume

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Michele Campbell

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OBJECTIVE

To secure a growth Technical Support or Administration position in Information Technology.

EXPERIENCE

I.T. Administrator ESC/Sharplan Lasers, Inc. 3/97 to 7/99

* Provide in-house technical support for entire telephone, voicemail, and PC population.
* Install, configure, troubleshoot and upgrade all PC software, and hardware devices.
* Administrate Microsoft Exchange 5.5, Novell NetWare 3.12, and Windows NT 4.0 servers.
* Manage and configure Norstar voice mail system, call queues, and telephone equipment.
* Create, organize, and administrate multiple Microsoft Access databases.
* Administrate security system for building and office access.
* Research and purchase all software and hardware devices.
* Obtain and install software patches, updates, and service packs.

LAN Administrator Murray Gallagher, Inc. 10/87 to 3/97

* Manage, troubleshoot, and maintain 20-node Novell NetWare 3.11 Network.
* Install, configure, troubleshoot, and upgrade all software programs and hardware devices.
* Develop and write detailed instruction manuals for multiple software applications.
* Create multiple management reports through Microsoft Access and IQ report writer.
* Invent, organize, implement and train all personnel on all software program functions.
* Manage and administrate entire sales order management system.

SOFTWARE EXPERIENCE

Operating Systems: Windows 95, Windows NT Workstation and Server, and Novell NetWare 3.1x.
Programs: Microsoft Office, Outlook, Exchange Server, Access, Lotus Notes.
Administration Utilities: TechNet, Drive Image, Partition Magic, System Commander, Fax Sr.
Phone Systems: Norstar Voicemail, Nortel NAM and telephones, and Cintech ACD.

TECHNICAL TRAINING

Microsoft NT 4.0 Administration: Track On - Paramus, New Jersey May 1998
CNA v3.11: Track On - Paramus, New Jersey November 1993
Macola Accounting & Distribution: Macola - Marion, Ohio August 1992