OBJECTIVE


      To secure a growth position in Systems Administration and Technical Support.




     EXPERIENCE


     I.T. Administrator			                     ESC/Sharplan Lasers, Inc.	                               3/97 to 7/99


     * Provide in-house technical support for entire telephone, voicemail, and PC population.
     * Install, configure, troubleshoot and upgrade all PC software, and hardware devices.
     * Administrate Microsoft Exchange 5.5, Novell NetWare 3.12, and Windows NT 4.0 servers.
     * Manage and configure Norstar voice mail system, call queues, and telephone equipment.
     * Create, organize, and administrate multiple Microsoft Access databases.
     * Administrate security system for building and office access. 
     * Research and purchase all software and hardware devices.
     * Obtain and install software patches, updates, and service packs.


     LAN Administrator			                  Murray Gallagher, Inc.	 	                      10/87 to 3/97

     * Manage, troubleshoot, and maintain 20-node Novell NetWare 3.11 Network.
     * Install, configure, troubleshoot, and upgrade all software programs and hardware devices.
     * Develop and write detailed instruction manuals for multiple software applications.
     * Create multiple management reports through Microsoft Access and IQ report writer.
     * Invent, organize, implement and train all personnel on all software program functions.
     * Manage and administrate entire sales order management system.


     SOFTWARE EXPERIENCE

     Operating Systems:  Windows 95, Windows NT workstation and server, and Novell NetWare 3.1x. 
     Programs:  Microsoft Office, Outlook, Exchange Server, Access, Lotus Notes.
     Administration Utilities:  TechNet, Drive Image, ArcServe, Partition Magic, System Commander, Fax Sr. 
     Phone Systems:  Norstar Voicemail, Nortel NAM and telephones, and Cintech ACD.


     TECHNICAL TRAINING


     Microsoft NT 4.0 Administration: Track On - Paramus, New Jersey	                                         May 1998
     CNA v3.11: Track On - Paramus, New Jersey                                                                     November 1993
     Macola Accounting & Distribution:  Macola - Marion, Ohio                                                      August 1992